About this role
Pacific Disposal, a Waste Connections company, is looking for a Collections Representative to join the team in Lacey, WA!
Monday through Friday, 8 AM- 5 PM. $24.00 to $26.00 per hour with regular wage increases.
Waste Connections has many stable opportunities for qualified and motivated individuals who want to be part of a dynamic organization. We provide competitive benefits and lots of room for individual growth as the company expands. Because we operate with a highly decentralized structure, we look for individuals who are energetic and have individual initiative and creativity. Join us and be a part of a winning team!
Summary: The role of the collection clerk is monitor customer accounts and identify accounts that are overdue. Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment arrangement to collect debt in installments. Our collection clerks need to be able to manage difficult and/or emotional customer situations, respectfully and professionally, while also having excellent written and oral communication skills and a strong customer service orientation. Collection clerks will analyze customer issues in an accurate and timely manner, and demonstrate excellent follow through on assignments and customer inquiries. Our collection clerks are dependable, work well individually and in group settings, and have good attendance history.
DUTIES AND RESPONSIBILITIES
- Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
- Learn and utilize billing tools.
- Record information about the financial status of customers and the status of collection efforts.
- Document correspondence on customer accounts within the billing system.
- Make outbound calls daily on delinquent accounts and manage automated call blasts.
- Leave detailed voicemails for customers with past-due notices, outlining next steps for debt collection.
- Interview customers and record interview information into the computer for customer service; talk with customers by phone and in person to receive orders for installation, activation, discontinuance, or change in service.
- Negotiate and prepare payment arrangement contracts, determine charges for service requested, collect deposits and past-due amounts, prepare change of address records and issue discontinuance for non-pay orders.
- Mail formal debt collection notices to customers with past-due accounts.
- Demonstrate effective use of software applications, at a minimum, MS Word and Excel proficient.
- Deliver services to customers in a manner that promotes goodwill. Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
- Work in a fast-paced, cooperative, high call volume environment.
- Solicit sale of new or additional services.
- Other duties as assigned.
MINIMUM JOB REQUIREMENTS
- 2+ years previous billing and/or accounting experience preferred.
- Experience in filing liens and joint check agreements.
- Customer Service experience preferred.
- Collections experience preferred.
- Solid working knowledge of Microsoft Office Applications (MS Excel, Word, Outlook).
- Strong attention to detail and accuracy.
- Good listening, communication, and negotiating skills.
- Ability to use critical thinking, logic and reasoning to accomplish tasks, analyze data, and propose solutions.
- Ability to manage multiple tasks, stay organized, set priorities, plan, and meet deadlines.
- An initiative to learn and a great work ethic.
To be considered for any of our current openings you must complete an application at www.wasteconnections.com.
Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.