About this role
Job Title: Collections AnalystJob DescriptionThe Collections Analyst manages business-to-business and select business-to-consumer collections, ensuring timely payments, accurate reconciliations, and clear documentation. This role focuses on analyzing account activity, resolving client disputes, and supporting reporting and analysis through Netsuite and Excel in a growing organization that serves the rapidly expanding data center industry.
Responsibilities
- Manage collections activities with a primary focus on business-to-business accounts and some business-to-consumer accounts.
- Reconcile amounts collected against outstanding balances to ensure accuracy of accounts and timely resolution of discrepancies.
- Conduct regular follow-up with clients by phone and electronic communication in a manner that is persistent, professional, and not aggressive.
- Document all collection activities, communications, and agreements thoroughly and accurately for audit and reporting purposes.
- Prepare and maintain collection and accounts receivable reports using Netsuite, ensuring data integrity and completeness.
- Perform research and analysis on customer accounts to identify, evaluate, and resolve client disputes and billing issues.
- Investigate and unwind cash application issues, working through payment allocations and misapplied cash to correct account balances.
- Collaborate with internal teams, such as accounts receivable and cash applications, to resolve complex account issues and improve processes.
- Analyze report data to identify trends, risks, and opportunities for improving collection effectiveness and reducing outstanding balances.
- Provide professional, service-oriented communication to clients, maintaining strong relationships while ensuring timely payment.
Essential Skills
- Minimum of 5 years of experience in collections.
- Proven experience in business-to-business collections, with some exposure to business-to-consumer accounts.
- Experience and exposure to Netsuite is a plus.
- Strong background in accounts receivable processes.
- Experience with cash applications and resolving misapplied payments.
- Proficiency in reconciliation of collected versus outstanding amounts.
- Ability to perform detailed research and analysis on customer accounts and disputes.
- Experience preparing and analyzing reports, including report analysis for collections and accounts receivable.
- Customer service skills with a strong, professional, and persistent communication style.
- Proficiency with Excel for data and report analysis.
- Diploma or equivalent educational qualification.
Job Type & LocationThis is a Contract to Hire position based out of Roanoke, TX.
Pay and BenefitsThe pay range for this position is $28.00 - $35.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application DeadlineThis position is anticipated to close on Nov 13, 2026.
Workplace TypeThis is a fully onsite position in Roanoke,TX.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.