About this role
Job Requirements
The OTC Customer Service role is responsible for the accurate and timely execution of Order-to-Cash activities related to Customer Service contracts, covering contract administration, billing, revenue execution, financial control, compliance, and contract lifecycle management.
- Manage the financial administration of service contracts throughout their lifecycle, including contract/order booking, amendments, renewals, and closure.
- Ensure accurate maintenance of contract data, commercial terms, and billing plans in SAP.
- Execute and monitor billing activities, including invoices, credit notes, rebilling, and required adjustments.
- Support accurate and timely revenue execution, revenue recognition, accruals, and period-end activities.
- Monitor and reconcile relevant OTC CS financial positions, including Contract Assets and Contract Liabilities.
- Provide CS input for OWC planning and forecasting and support recovery actions where required.
- Support financial reporting, analysis, internal controls, audits, and compliance requirements.
Stakeholder
- Collaborate with OTC CA, OTC AR, Customer Care Center, Service Management, Accounting, Treasury, and other Finance and operational stakeholders to resolve contract, billing, revenue, and financial discrepancies.
Work Experience
- Bachelor’s degree in finance, Accounting, Business Administration.
- 2 – 5 years of experience in Accounting
- Working knowledge of SAP and Microsoft Office, particularly Excel.
- Strong analytical, organizational, communication, and problem-solving skills.
- Ability to manage multiple priorities and collaborate effectively across Finance and operational teams.
Benefits
Who we are
We are a team of more than 74,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work
How we work When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site