About this role
HOW YOU WILL MAKE A DIFFERENCE
Do you want to spend your working time making a difference in the world around you? Are you motivated by impactful work? Do you have a passion for Teamwork culture and a LEAN environment? If so, then a career with STERIS in our Leicester facility could be a great fit for you!
About Us
At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you GROW, LEARN and MAKE A DIFFERENCE.
We are currently recruiting for a Customer Service Administrator, for our Leicester plant, where we manufacture a range of products for the Healthcare market. This is an excellent opportunity to join us at support level in a division that drives the business forward through ensuring our customers get the best in class service that we are known for!
The Customer Service Administrator will be responsible for scheduling work for Engineers, and sending out kits. The role is heavily logistical and administrative, with some customer facing work.
WHAT YOU WILL DO
- Ordering EWD & CESC Service Kits.
- Ordering EWD & CESC Validation Kits.
- Tracking delivery status to ensure kits arrive on time & providing P.O.D. – Updating shipping records for both Cabinets & Washers daily.
- Requesting credits from UPS if consignments are not delivered in time.
- Keeping engineers informed regarding, ordering, transit, stock issues, of their kits.
- Working with purchasing to improve stock levels.
- Tracking back orders – chasing ETA of stock pushing for orders to be expedited where possible.
- Co-ordinating transit times with couriers – Chasing for updates on delays on kits.
- Saving costs where possible/recording when labs have not dispatched kits/following up with the labs to improve customer service.
- Checking BOM on PPM schedules against BOM on Sage. Following up on any discrepancies.
- Answering customer queries.
Education Degree
Required Experience
- General Administration duties
- Invoicing
- IT Skills in Windows based computing.
- Sage.
- Good telephone manner
- Good communicator
- Highly organized.
- Concentration
- Accurate records
- Eye for detail
Skills
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.
STERIS strives to be an Equal Opportunity Employer.