About this role
We are so glad you are interested in joining Sutter Health!
Organization
SPMF-Sutter Pacific Medical Foundation - South
Position Overview
Serves as a primary point of contact for patients, families, and healthcare providers through a centralized patient access call center. Provides professional and compassionate customer service while assisting with appointment scheduling, registration, referral coordination, and general inquiries.
Verifies and updates patient demographic, insurance, and contact information in the Electronic Health Record (EHR), schedules and reschedules appointments according to established guidelines, and ensures accurate documentation of patient interactions. Supports patients with navigating healthcare services, including appointment availability, referral requirements, provider information, and appropriate routing of clinical or administrative concerns.
Builds confidence and cooperation with patients, their families/support persons, clinical teams, and other healthcare partners through effective communication, active listening, accurate information, and timely follow-up. Maintains professionalism while managing a high volume of inbound and/or outbound calls and resolving patient needs efficiently.
Adheres to organizational policies and all applicable local, state, and federal regulations related to patient privacy, confidentiality, safety, and quality of care. May assist with department-specific workflows, training or orientation of staff, and other patient access or call center responsibilities as assigned.
Schedule: Monday - Friday 8 am - 5 pm (subject to change)
Job Description
EDUCATION
Equivalent experience will be accepted in lieu of the required degree or diploma.
HS Diploma or equivalent education/experience
TYPICAL EXPERIENCE
1 year of recent relevant experience.
Job Shift
Days
Schedule
Full Time
Shift Hours
8
Days of the Week
Monday - Friday
Weekend Requirements
None
Benefits
Yes
Unions
No
Position Status
Non-Exempt
Weekly Hours
40
Employee Status
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $32.16 to $45.02 / hour
The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.