About this role
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment to our business, to each other and to our global communities. DHL is dedicated to being a great place to work!
Start YOUR career with DHL today…
DHL Express is looking for an Import Flights Clearance Agent to join our team. The Import Flights Clearance Agent is responsible for ensuring that inbound international shipments are compliant with all U.S. customs regulations and can be cleared efficiently upon arrival. The role focuses on reviewing shipment documentation, correcting compliance issues, and facilitating timely movement of goods into the United States by managing regulatory requirements and operational processes.
Key Responsibilities
- Review and process import flight shipments to ensure compliance with customs regulations and DHL procedures.
- Validate shipment documentation, including commercial invoices, HTS classification, declared value, and consignee/shipper details.
- Identify missing or incorrect data (e.g., incomplete HTS codes) and take corrective actions to ensure compliance.
- “Rate” shipments requiring manual reviews by analyzing shipment details and assigning appropriate classifications.
- Coordinate and process flight-level clearance activities within internal systems.
- Communicate with air carriers (e.g., British Airways, American Airlines) to request and confirm flight nominations.
- Manage high volumes of shipment transactions within strict time constraints.
- Escalate complex compliance issues as needed.
- Maintain accurate records and documentation in line with regulatory and company requirements.
- Support training activities for new recruits when required.
Skills & Qualifications
- High school diploma required
- Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business, or related field preferred
- Customs compliance or brokerage knowledge/training preferred.
- 1-2 years’ experience in transportation or customs preferred
- Understanding of import customs clearance processes and regulatory requirements.
- Knowledge of air freight operations and flight-based shipment processing.
- Ability to follow structured procedures and regulatory guidelines.
- Strong attention to detail and analytical skills
- Ability to interpret and apply complex regulations
- Time management and ability to work under deadlines
- Problem-solving skills (turning non-compliant shipments into compliant ones)
- Effective written communication skills
- Ability to work independently in a structured environment
- Adaptability to frequent process and regulatory changes
- Microsoft Office Suite (Outlook, Excel)
- Email templates for carrier communication
- Document management systems (invoices, shipment records)
- Office equipment (computer, monitors, printer)
This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.
Employee Benefits & Incentives
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry.
- Competitive Pay
- Bonus/Incentive Programs
- Retirement Savings – 401K with company match
- Medical, Dental, Vision, well-being programs
- Tuition Reimbursement
- Generous Paid Time Off
- Paid Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.