About this role
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us.
Grow with us.
- The core responsibilities of this role include: Responsible for checking inbounds/outbounds in and out; assisting other leads as needed.
- Scheduling inbounds and outbounds and interfacing with the customer, carriers and site leadership.
- Assisting in training new associates, backfilling other leads as needed.
- Responsible for ensuring order and inventory accuracy.
- Customer communication, Data entry into the DSC WMS system, truck check-in, receipt verification, acting as a subject matter expert(SME) and other duties as assigned by management.
- Must comply with all OSHA and MSDS standards.
- Maintain the facility’s equipment and materials in a neat, clean orderly fashion.
Position: First (1st) Shift Customer Service
- Shift: 8:00am- 4:30pm, Monday-Friday
- Pay:$21.25 per hour
- In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: A minimum of 6 months customer service experince required.
- Checking inbounds/outbounds in and out Allocating orders and order verification.
- Load and inventory verification.
- Understand and utilize system screens as required.
- Generate and utilize all available reports as required.
- Audit loads pallet count for accuracy.
- Operate all equipment types as required in the loading department: e.g. forklift, reach truck, etc.
- Interface with customer through use of email, telephone, and face-to-face meetings.
- Perform additional duties as assigned by management.
- Scheduling inbounds and outbounds
Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Role Purpose
- Process orders and prepare correspondence to fulfill customer needs.
- Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
Required Education and Experience
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.