Associate Director @ Texas Tech University

Introduction

TTUHSC provides so much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.

Position Description

This Position is Open to TTUHSC Employees Only

Performs administrative duties in the management and coordination of a large specialized project and program. Under general supervision, performs varied and complex administrative duties requiring independent judgment and the application of established policies and procedures. May provide supervision and direction to clerical, para-professional or professional staff members.

Major/Essential Functions

• Assists in translating organizational access priorities into operational plans with clear metrics, timelines, and accountability.
• Assists with implementing initiatives that strengthen patient access, reduce complexity for front-line teams, and promote unified experiences across clinics and service lines.
• Referral Review -Assessing referrals for appropriateness as directed in the guidelines.
• Works with the Associate Managing Director of Administrative Operations Access Center to collaborate with operational and clinical leadership to ensure access to protocols that support capacity optimization, provider satisfaction, and balanced workloads.
• Works with the Associate Managing Director of Administrative Operations Access Center to manage day-to-day operations of the Access Center, including scheduling, call management, referral handling, fax handling, patient payment plans, and related administrative workflows.
• Works with the Associate Managing Director of Administrative Operations Access Center to monitor KPIs such as call abandonment, speed-to-answer, average handle time, calls offered, calls answered, calls outbound, average time in queue, scheduling accuracy, referral turnaround, and fax handling timeliness.
• Works with the Associate Managing Director of Administrative Operations Access Center to ensure staffing models, training programs, and workflows scale with organizational needs.
• Provide leadership, mentoring, and coaching to Access Center supervisors and staff. Foster a culture rooted in service excellence, accountability, and continuous learning.
• Works with the Associate Managing Director of Administrative Operations Access Center to partner with HR to shape recruiting, onboarding, career pathways, and performance management practices within the Access Center.
• Works with the Associate Managing Director of Administrative Operations Access Center for operational improvement initiatives to enhance efficiency, reduce variation, and eliminate bottlenecks in patient access workflows.
• Works with the Associate Managing Director of Administrative Operations Access Center to implement standardized procedures, quality audits, and feedback loops across all teams.
• Works with the Associate Managing Director of Administrative Operations Access Center to support technology upgrades, system optimization, and adoption of digital tools that elevate access performance.
• Works with the Associate Managing Director of Administrative Operations Access Center, who acts as liaison between clinics, specialty departments, IT, revenue cycle, and leadership to resolve access-related issues and align priorities.
• Communicate thoughtfully and proactively with the Associate Managing Director of Administrative

Operations Access Center regarding performance, challenges, and improvement plans.

• May represent the Access Center when the Managing Director and Associate Managing Director of

Administrative Operations Access Center are out.

• Works with the Associate Managing Director of Administrative Operations Access Center to work with IT, EHR, and operational support teams to enhance the use of scheduling, registration, and patient access systems.
• Other duties as assigned.

Required Qualifications

Bachelor's degree in the area of specialization or closely related field plus four years of related administrative and technical experience OR a combination of education and/or years of experience in the area of specialization or closely related field to equal a minimum of 8 years.

Preferred Qualifications

• Experience working in health-related field.
• Experience designing and implementing educational activities with a diverse group of stakeholders.
• Experience working with physicians, clinics, and other advanced practice providers.
• Demonstrated proficiency in use of spreadsheets, databases, and material/curriculum design and implementation platforms (Zoom, PowerPoint, Adobe, Teams, Excel).
• Experience with Referral Management Programs.
• Current TTUHSC Employee.

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.