About this role
Job Req ID: 63667 Posting Date: 09/11/2026 Function: Service Location: Manchester, London, Belfast, Birmingham and Bristol Salary: Competitive + Benefits
About the role
- As an Insight & Analytics Professional, you’ll play a key role in turning operational data into meaningful insight that helps our Service teams make better, data-led decisions.
- You’ll develop and enhance Qlik dashboards, reporting and insight products, giving stakeholders a clear view of performance against key priorities and helping them identify trends, risks and opportunities for improvement.
- Working closely with stakeholders across the business, you’ll turn complex data into clear, actionable insight that supports governance, strengthens operational performance and drives the right action.
- You’ll also look for opportunities to improve our reporting and analytics, helping us work more efficiently and deliver better outcomes for our customers What you’ll be doing Develop and enhance Qlik dashboards, visualisations and self-service reporting, turning operational data into clear, actionable insight.
- Produce accurate and timely reporting against key performance indicators, targets and service objectives, helping teams understand performance and focus on the right priorities.
- Deliver analysis and insight to identify trends, risks, performance drivers and opportunities for improvement.
- Work with data from GCP, MMP and other Service systems, ensuring reporting outputs are reliable, meaningful and relevant to the business.
- Partner with stakeholders to understand their reporting and insight needs, translating requirements into effective dashboards and analytical solutions.
- Use data to support better decision-making, providing insight and recommendations that improve operational performance and customer outcomes.
- Drive continuous improvement across reporting and analytics, identifying opportunities to automate, simplify and improve existing processes and capabilities.
- Essential Skills / Experience Data visualisation: Strong experience using tools such as Qlik or Tableau to create clear, engaging dashboards and visualisations that turn complex data into meaningful insight.
- Data analysis and interrogation: Strong analytical capability using SQL, BigQuery and GCP to interrogate data, identify trends and produce accurate, reliable insights.
- Insight generation: Ability to go beyond what happened to understand why it happened and what it means, translating analysis into actionable recommendations that support better business decisions.
- Desirable Skills / Experience Experience translating business requirements into effective reporting, dashboard and insight solutions.
- Experience working with operational performance data and KPI frameworks, using reporting to support performance management and service improvement.
- Strong stakeholder communication skills, with the ability to present data and insights clearly to both technical and non-technical audiences.
- Experience supporting continuous improvement, identifying opportunities to simplify, automate or improve reporting and analytical processes.
- Advanced Excel skills, with experience using Excel to analyse, manipulate and present data effectively.
- Our Package Tailored benefits make a real difference.
- That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
- You can design the package to suit you and your lifestyle.
- Your core benefits include: 10% on target annual bonus Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme – 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected.
These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.