About this role
The Role As Aftermarket Project Support, you'll be at the centre of a busy and varied aftermarket operation, supporting field service projects, contract delivery, commercial activities and business reporting. Working closely with project managers, engineers, sales teams and suppliers, you'll help ensure customers receive a high-quality service while contributing to the successful delivery of aftermarket projects and services across the UK and, from time to time, supporting activities overseas. No two days are likely to be the same. Whilst much of your focus will be supporting OOEM projects and CHP contracts, you'll also work across the wider Aftermarket function, providing support wherever needed and gaining exposure to multiple areas of the business. This position is based at our Peterborough facility offering hybrid working, with occasional travel as required.
About Us
For more than 125 years, Howden has been at the forefront of air and gas handling technology, supporting customers across power generation, industrial manufacturing, energy and infrastructure markets around the world. Today, Howden Turbo is part of Baker Hughes, one of the world's leading energy technology companies. Together, we combine Howden's engineering heritage and specialist rotating equipment expertise with the global scale, innovation and resources of Baker Hughes.
Our Peterborough operation provides aftermarket support and services for a wide range of turbo machinery and rotating equipment, helping customers maximise reliability, performance and operational efficiency. From planned maintenance and field service projects through to upgrades, repairs and long-term service agreements, our teams play a vital role in keeping critical assets running. Joining Howden means becoming part of a global engineering business where collaboration, continuous improvement and customer focus are at the heart of everything we do.
Whether you're supporting projects, coordinating service activities or helping drive operational excellence, you'll have the opportunity to make a real impact while developing your career within a world-class organisation.
What You'll Do
- Coordinate logistics for aftermarket field service projects, including arranging parts, tooling, travel and accommodation.
- Support Project Managers with the planning and execution of OOEM service projects across the UK and, where required, international locations.
- Assist with the administration and delivery of Combined Heat and Power (CHP) service contracts.
- Produce quotations and tender submissions in collaboration with colleagues across sales, projects, field service and supply chain functions.
- Review customer purchase orders, resolve discrepancies and accurately process orders through our ERP system.
- Support the production of financial reports, forecasts and operational performance reporting.
- Collect and analyse data to support Aftermarket KPI reporting.
- Create and distribute packing notes and shipping documentation for parts and tooling deliveries.
- Work collaboratively across the wider Aftermarket team, supporting a range of operational, commercial and project-related activities.
- Liaise with internal stakeholders, suppliers, contractors and customers to ensure efficient project delivery.
- Provide support and cover for colleagues during periods of absence where required.
What Do You Bring?
- Our ideal candidate will likely: Have experience in a project support, coordination, customer service or administrative role.
- Be highly organised and able to manage multiple priorities in a fast-paced environment.
- Demonstrate strong customer service, communication and relationship-building skills.
- Be confident using Microsoft Office applications, particularly Excel, Word and PowerPoint.
- Have strong attention to detail and the ability to manage data and documentation accurately.
- Enjoy working in a varied role, collaborating with different teams and taking ownership of tasks.
- Be adaptable, proactive and willing to support the wider team wherever needed.
- Have an interest in engineering, project delivery or service operations.
- Have experience using ERP systems and/or previous exposure to project coordination activities (advantageous).
- Have experience within an engineering, manufacturing, industrial or energy-related environment (advantageous).
- Our Benefits A flexible, hybrid working environment Generous holiday entitlement package totalling 33 days annual leave Howden Pension Plan with a maximum employer contribution of 7% Company electric vehicle scheme through salary sacrifice Enhanced Maternity, Paternity, shared parental and adoption leave pay Free onsite parking Healthcare cash plan Group Life Assurance plan at 3x salary Group Income Protection plan Access to My Howden
Benefits & Wellbeing Portal
- Cycle2Work programme, range of discounts across various retailers, employee assistance programme, wealth of information to support health & wellbeing Dedicated Spark Service
- free counselling, physiotherapy, financial support, medical second opinion, remote GP, personal training, nutrition consultations etc Financial planning & mortgage support Opportunity to be involved in our ESG ‘Bright Future’ initiatives
- STEM ambassador & volunteering