About this role
Group overview: Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries. alfanar is involved in: Electrical, Electromechanical and Civil Engineering Construction Manufacturing and Marketing Electrical Construction Products Allied Engineering Services Our Main Divisions: alfanar electric alfanar Construction alfanar Building Systems alfanar electric alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products. alfanar electric operates industries in: Riyadh and Jubail, Saudi Arabia Dubai, UAE London, UK alfanar has a development and engineering center in Chennai, India.
Industrial Complex, Riyadh The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh. Spread across 700,000 square meters, the Complex houses alfanar’s facilities. The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.
- Job Purpose To oversee housekeeping, hospitality, and office support services, ensuring cleanliness, service quality, efficient resource utilization, cost control, and team performance in line with company standards and procedures.
- Key Accountability Areas Housekeeping Operations & Service Quality Supervise daily housekeeping activities across assigned buildings and office areas.
- Plan cleaning schedules and inspect service quality against approved cleanliness and hygiene requirements.
- Coordinate the resolution of service gaps and complaints and follow up on corrective actions.
- Ensure cleaning materials and equipment are used and stored according to approved safety procedures.
- Hospitality & Event Support Coordinate hospitality arrangements for meetings, company events, and VIP visits with relevant departments.
- Ensure designated areas, refreshments, and service arrangements are ready within agreed timelines.
- Monitor hospitality service delivery and address issues affecting guest and employee requirements.
- Office Resources & Supplies Monitor cleaning and hospitality supplies and coordinate replenishment to maintain service continuity.
- Arrange furniture requirements and coordinate movements or reallocations with relevant parties.
- Maintain accurate space and furniture records within the assigned scope.
- Ensure office support resources are organized and available according to departmental needs.
- Performance & Cost Control Monitor service performance and related expenditure against approved plans and allocations.
- Review recurring complaints and inspection findings and implement improvements to service methods.
- Prepare service updates highlighting performance gaps, staffing constraints, and required actions.
- Team Management & Development Assign tasks and arrange staffing coverage during vacations, absences, and special activities.
- Verify attendance and administer approved incentive schemes in accordance with company procedures.
- Review team performance and identify training needs for new and existing employees.
- Provide guidance on service standards, safe working practices, and professional conduct.
- Role Accountability HR Proficiency: Ability to obtain updated soft and technical skills related to the job.
- Delivery: Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
- Problem-Solving: Solve any related problems arise and escalate any complex operational issues.
- Quality: Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
- Business Process Improvements: Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
- Compliance: Comply to related policy and procedures and work instructions.
- Health, Safety, and Environment: Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
- Academic Qualification Bachelor Degree in Hospitality or Any relevant field Work Experience 10-15 years Technical / Functional Competencies Work Order Management Details Oriented Business Knowledge Communication Customer Service