About this role
At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.
Job Summary
We are looking for Resource Planning and CSO Support Leader to lead a team pf Resource Planners and Service Administrators across Africa markets within EMEA region. In this role, you will lead geographically dispersed teams, drive operational excellence, support business transformation, maximize operations effectiveness plus productivity and ensure world-class customer service delivery. You will be accountable for optimizing resources, developing talent, and strengthening end-to-end service operations from planning and services invoicing. Location: Johannesburg (South Africa) / Tunis (Tunisia) / Cairo (Egypt) / Lagos (Nigeria)
What you will do
- Lead People & Performance Lead, coach, and develop teams of Resource Planners and Service Administrators.
- Foster a high-performing, engaged, and collaborative culture.
- Drive talent development, capability building, and succession planning.
- Drive Resource Planning & Service Operations Ensure field force assigned has the right competencies and maximize respective chargeable utilization capacity to meet customer and business needs.
- Lead forecasting, scheduling, workload balancing, and capacity management.
- Ensure efficient service administration, cost control, and timely, accurate invoicing.
- Strengthen end-to-end operational accountability across Planning, Execution, Quality, and Service-to-Invoice processes.
- Deliver Operational Excellence Drive process standardization, compliance, and continuous improvement.
- Monitor performance through KPIs, reporting, and visual management.
- Promote best-practice sharing and operational efficiency across markets.
- Lead Transformation Drive deployment and adoption of critical business tools, including FSM and SAP S/4HANA or ECC.
- Support transformation initiatives, organizational change, and operational readiness.
- Strengthen collaboration between CSO, Market Operations, Projects and other key stakeholders.
- We believe you have Bachelor's degree in Business, Engineering, Operations, or a related field.
- Proven experience in people leadership and coaching.
- Travel requirement up to 20% business travel Proven experience on leadings teams remotely Strong background in resource planning, service operations, and service administration.
- Experience driving process improvement and transformation initiatives.
- Strong analytical, stakeholder management, communication, and negotiation skills.
- Advanced knowledge of Excel, SAP, and FSM systems is an advantage.
- Language Requirements Fluent English (written and spoken) is mandatory.
- French and/or Arabic language skills are highly desirable and will be considered a strong advantage.
We Offer You A variety of exciting challenges with ample opportunities for development and training in a truly global landscape A culture that pioneers a spirit of innovation where our industry experts drive visible results An equal opportunity employment experience that values diversity and inclusion Market competitive compensation and benefits with flexible working arrangements Apply Now If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/ . This job posting expires on 23 November, 2026 If you have any questions about your application, please contact Ilona Szőke . Diversity, equity, and inclusion is an everyday part of how we work.
We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.