About this role
Senior Technical Claims Handler 8.1
Location: Flexible
Pro-actively handle a portfolio of motor claims consisting of mainly bodily injury claims with a value between £25,000 and £100,000
Acting as a referral point for technical guidance on indemnity, quantum, strategy & tactics
Responsibilities
- Proactively managing claims in accordance with the Group philosophy, procedures & service levels.
- Controlling claim cost through effective negotiation around liability, quantum & procedural arguments.
- Maintaining good file discipline & accurate reserves, minimising the risk of late deterioration.
- Adherence to Large Loss procedures & authority limits.
- Developing and maintaining effective relationships with colleagues and business partners.
- Pro-actively managing personal training and development requirements.
- To ensure that regulatory requirements are met.
Qualifications
- In-depth knowledge of personal injury claims with handling experience of Portal, Fast-Track, Intermediate Track & Multi Track claims and costs.
- Detailed understanding of complex indemnity issues & the liability tree applicable to a caseload which will include retail & commercial motor, fleet policies, self-drive hire & motor trade.
- Good knowledge of medical disciplines in relation to a wide range of complex injuries.
- Knowledge of current, relevant Case Law & commercial considerations.
- Strong customer service and communication skills & the ability to coach and support colleagues on technical topics.
- Able to work independently, manage and prioritise own workloads.
- An in-depth working knowledge of Civil Procedure Rules & Practice Directions, Protocols Road Traffic Act, Limitation Act with reference to specific legislation.
- Detailed knowledge of Part 7 & Part 8 – litigation is non-delegated authority – the ability to lead the case.
- Able to identify red flag indicators of fraud & / or higher value claims.
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