About this role
If you are an experienced e-billing professional looking to take real ownership of a complex, client-facing billing function, this could be the right next step for you.
Our client, a prominent international law firm, is looking for an E-Billing Specialist to join a collaborative, technically focused team in Belfast. You will play a central role in the firm's working capital cycle, managing the e-billing process end to end and ensuring a consistently accurate and responsive service for a varied client base.
This is a role for someone who enjoys getting into the detail, building strong working relationships and finding better ways of doing things. Alongside your day-to-day responsibilities, you will share your expertise with colleagues and help the team adapt to evolving client requirements.
What you'll be doing
- Liaise with the Disbursements team to ensure relevant entries are passed on efficiently and are available for upload when required.
- Provide training and guidance to colleagues on e-billing systems, processes and client requirements, contributing to projects as team priorities develop.
- Keep client guidelines and rates accurate and up to date within the eBilling Hub, and ensure Outside Counsel Guidelines are reflected throughout the billing process.
- Manage the e-billing inbox, prioritising workloads and responding to queries in a timely and professional manner.
- Work with Working Capital teams to track outstanding e-bills, remove barriers and support payment within agreed terms.
- Investigate and resolve rejected invoices and e-billing queries, coordinating with colleagues and clients to keep bills moving without delay.
- Coordinate accruals, budgets and reporting, ensuring portal submissions are accurate and submitted on time.
- Act as the primary point of contact for client e-billing onboarding requests, working directly with client teams and providers to gather the information needed for a successful setup.
- Maintain internal guidance materials and an advisory resource to support good e-billing practice across the firm.
- Maintain effective connectivity with client e-billing portals and resolve submission issues with client teams and providers.
- Keep fee earners and internal stakeholders informed of onboarding progress, outstanding actions and requirements throughout the process.
- Manage day-to-day e-billing activity, ensuring invoices are submitted accurately, promptly and in line with individual client requirements.
- Work with the Systems team to identify efficiencies in existing billing processes and reporting.
- Build strong working relationships across the business to support a consistent and responsive e-billing service.
What we're looking for
- A proactive, solutions-focused approach and the confidence to take ownership of queries through to resolution.
- Strong proficiency in Microsoft Office, particularly Excel, alongside solid numeracy and analytical skills.
- Excellent attention to detail with strong organisational skills and the ability to communicate clearly and professionally with a range of stakeholders.
- Proven experience working in a complex e-billing environment, with a sound understanding of e-billing systems, requirements and processes.
- Experience within a billing function and familiarity with computerised billing systems, ideally gained within a finance or legal environment.
Nice to have
- A collaborative working style with a genuine willingness to share knowledge and support colleagues.
- A track record of identifying opportunities to improve processes and translating ideas into practical enhancements.
- Experience building productive working relationships with clients, providers and colleagues at varying levels of seniority.
Why join
This is a genuinely varied role within a well-established international law firm that places real value on its operational and finance functions. You will have the scope to contribute beyond your day-to-day remit, helping to shape how e-billing is delivered as the team and its client base continue to evolve.
If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.