About this role
Commercial Key Account Management Apprentice
Are you looking to kickstart a professional career in commercial development with a global leader? DSV is seeking a motivated and curious Apprentice to join our UK Road Key Account Management team. This is an entry-level development role that combines hands-on experience with structured apprenticeship training to help you become a fully-fledged Commercial Key Account Manager.
What you will be doing
- Support and progressively manage a named portfolio of established B-level customers.
- Build trusted relationships with stakeholders and serve as a coordinated point of contact across DSV.
- Identify opportunities to increase share of wallet by promoting additional routes, services, and cross-divisional solutions.
- Prepare account plans, maintain CRM data, and track meeting notes and action items.
- Collaborate with Operations and Customer Service to resolve issues, manage expectations, and keep customers informed.
- Monitor account performance and customer feedback (NPS) to drive continuous improvement.
- Support rate reviews, quotations, renewals, and customer onboarding activities.
Who you are
You are a proactive individual with a commercial mindset and a desire to build a long-term career in account management. You are organized, methodical, and resilient, with the ability to balance service-related challenges with commercial objectives.
Qualifications & Requirements
- GCSE English Language and Mathematics at grade 4/C or above (or equivalent).
- Must meet eligibility criteria for the agreed apprenticeship programme and demonstrate a willingness to complete work-based learning requirements.
- Strong communication skills and the confidence to engage with customers and colleagues.
- Proficiency in Microsoft Office with a willingness to learn CRM and transport management systems.
- A full UK driving licence is desirable, as site visits may be required.
- Previous experience in customer service, retail, hospitality, or logistics is helpful but not essential.
- Note: As this is an apprenticeship position, candidates must meet all legal age and educational requirements associated with the program.
What we offer
- A structured development pathway with clear milestones from 0-12 months and beyond.
- Hands-on experience within the dynamic UK Road logistics sector at our locations.
- Professional growth opportunities in a collaborative, supportive environment.
- Competitive salary and benefits package:
About DSV
DSV is a global transport and logistics provider, and our UK Road division is committed to excellence, sustainability, and growth. Joining our Key Account Management team means playing a pivotal role in maintaining our reputation for service quality while identifying sustainable growth opportunities for our existing customers.
To Apply
Are you ready to grow your career with DSV? We look forward to hearing from you. Please submit your application to {{}}.