About this role
Location: Stoke-on-Trent
Salary: £27,356.00
As a Floating Support Officer, you will work with the Floating Support Team to deliver high quality support to our customers who are vulnerable and/or have complex needs, living in all tenures within Stoke on Trent.
The role will provide support in offering resettlement and sustainment support throughout the city.
What you’ll do
- Complete inductions, risk assessments, and co-produce personalised, person-centred support plans.
- Deliver ongoing support across tenancy sustainment, resettlement, finances, health, and move-on goals.
- Signpost and advocate for access to services, addressing barriers related to mental health, substance use, and offending.
- Work collaboratively with multi-agency partners and support networks to achieve positive outcomes.
- Empower customers to manage tenancies, maximise income, address debts, and successfully move into independent housing.
Who you are
- A good level of education including GCSE English and maths, or equivalent.
- Demonstrable experience of working in a similar sector or transferable skills.
- Experience of working with customers with complex needs.
- Excellent communication skills.
- Experience in completing forms and applications for benefits and grants.
- Ability to work under pressure and manage multiple tasks and demands.
- Full UK Driving Licence with own vehicle for work purposes – there may be occasions where customers will require to be transported in the vehicle
- DBS check.
Apply now! We may close this vacancy early if we receive a high volume of applications.
Closing date: 16th November 2026
Shortlist date: 17th November 2026
Interview date: TBC