About this role
Is Subsidence your Forte?
Are you passionate about being a role model leading by example with experience of providing support, guidance and encouragement to a team?
Are you looking to join a UK leading Loss Adjusters with a strong reputation for delivering a first-class loss adjusting service across commercial, domestic property claims with specialist knowledge in HNW, liability and subsidence?
As a Subsidence Claims Team Leader, you will be responsible for supporting a team of Subsidence Claims Handlers, providing leadership and support whilst ensuring claims are proactively progressed and maintaining SLA’s are consistently achieved.
Key responsibilities
- Claims Handling – manage your own caseload on a cradle to grave basis
- Act as a key referral point for the team, providing technical and operational guidance where required
- Provide day to day leadership, guidance and support to the team
- Allocate work effectively across the team
- Monitor team performance, productivity and quality of work
- Conduct regular 1:1’s and performance reviews
- Support the management with company policy and procedures
- Coach and develop team members to maximise potential
- Work closely with senior management
About you
- Experience of handling subsidence claims
- A strong understanding of the full claims lifecycle and the ability to manage and progress a caseload
- Previous supervisory or team leadership experience – beneficial
- The ability to lead, support and develop a claims team
- Strong coaching and people management sills
- Problem solving and decision-making skills
- Exceptional communication skills being able to communicate effectively
- Industry qualifications Cert CII or Cert CILA, or be working towards, Dip CILA would be desirable.
Salary & Benefits
- Competitive annual basic salary
- Discretionary bonus
- 25 days holiday, increasing to 30 plus bank holidays plus a holiday purchase scheme
- Additional birthday day off
- 5% pension
- Private Health Care
- Death in Service
- Enhanced maternity, adoption, paternity and sick pay
- Career development and progression opportunities
- Plus many more…