About this role
Location: Cornwall, TR1 2PB
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 8:30am - 4:30pm
Pay Rate: £12.86 per hour
If you thrive in a busy, people-facing environment and want your work to directly support the smooth delivery of justice, this could be a brilliant next step. Our Client is hiring for an Admin Officer to provide first-class support to court users, judicial office holders and partners-often when information and reassurance matter most.
What you'll be doing
- Acting as a first point of contact, supporting users in person, by telephone (incoming and outbound), digitally and in writing
- Preparing for, facilitating and seeing through all types of hearings, supporting operations end-to-end
- Carrying out general administrative duties to keep services running efficiently across operational business areas
- Handling enquiries, resolving issues and escalating when needed to help prevent delays
- Completing accurate data entry and secure information management, following retention and data-loss protocols
- Supporting jury service tasks including selection, deferral, reassignment and attendance tracking (plus related expenses and fees)
- Assisting with listing and scheduling, including responsiveness to urgent matters
- Supporting enforcement procedures, including financial assessments and producing basic statistical/financial reports
- Contributing to on-site health and safety activities such as checks, issue logging and PEEPs (under team guidance)
What you'll bring
- Confidence working flexibly as part of a team, including tasks delegated by the Team Leader
- Strong digital capability, with proficiency in Microsoft Office and other databases
- Clear, respectful communication-able to explain procedures in challenging or sensitive situations
- Proactive problem-solving and the ability to prioritise a busy workload, including decisions aligned to operational guidance
- Professional resilience and impartiality when dealing with difficult or distressing information
- A commitment to safeguarding expectations and following established processes
Additional information
If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.
Apply now and help keep things moving-smoothly, accurately and with genuine care-for people using the courts in Truro.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.