About this role
Night Concierge - Residential Developments - Temp
Festive Period (London)
Are you an impeccably presented, customer-focused individual looking for exciting temporary work during the Christmas and New Year period? Work around your 4 on 4 off shifts!
We are seeking reliable, enthusiastic, and experienced Night Concierge Staff to support our prestigious residential developments across Central and Greater London over the festive season.
Location: Various high-end residential developments across London.
Duration: Temporary contract, primarily covering shifts between mid-October 2025 to early January 2026
Hours: Variable shifts, which may include days, evenings, weekends 8 HOUR AND 12 HOUR SHIFTS!!
Public holidays (including Christmas Day, Boxing Day, and New Year's Day - enhanced rates apply).
The Role
As the face of the development, you will provide a professional, warm, and secure front-of-house service to residents, visitors, and contractors. Your responsibilities will include:
- Front-of-House Management: Maintaining a secure, clean, and welcoming environment within the lobby and communal areas.
- Customer Service: Delivering exceptional service, handling resident requests, queries, and complaints efficiently and courteously.
- Security & Access Control: Monitoring CCTV, managing key signing procedures, and controlling access for residents, visitors, and deliveries.
- Parcel & Mail Management: Efficiently signing for, logging, and distributing parcels and mail.
- Reporting: Promptly logging and reporting any maintenance issues, security incidents, or emergencies.
- Festive Support: Assisting with any specific festive requirements, such as managing seasonal deliveries
What We Are Looking For
- Experience: Proven experience in a customer-facing role, ideally within high-end residential concierge, hospitality (4/5* hotel), or luxury retail.
- Impeccable Presentation: A smart, professional, and well-groomed appearance is essential.
- Communication Skills: Excellent written and verbal communication skills in English.
- Reliability: Demonstrable punctuality, flexibility, and a commitment to working scheduled shifts, including bank holidays.
- Discretion: A high level of professionalism and discretion when dealing with sensitive resident information.
- IT Proficiency: Competent in using computerised logging systems and Microsoft Office Suite.
- Right to Work: Must have the legal right to work in the UK.