About this role
Summary
Can you be the warm, welcoming face of our national office and help our visitors and colleagues get the very best experience? Positive, friendly and creative, you’ll handle day-to-day queries, support our events and activities and everything else that crops up in the busy world of the National Trust.
Salary: £25,837.50 per annum
Contract: Fixed term contract until 30-Oct-2028
Hours/ working pattern: 37.5 hours per week. Please note this role is office based and is not suitable for hybrid working. Working hours are 9am-5.30pm Monday-Thursday and 9am-5.00pm on Friday.
Interviews: 25th & 26th November 2026
Start date: 5th January 2027
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
We're bigger than you think, we're more complicated than we appear and we're larger scale than you'd imagine. We've got passionate people in all our teams, and we've got so much more we want to achieve. We're for ever, for everyone and we really mean that. We don't want to stop at 5.5 million members and we want everyone to feel welcome and enjoy access to our places, so we need to reach new audiences in ways that are meaningful and relevant to them without losing the hearts and minds of those that are already with us.
Our central head office Heelis, is situated in Swindon, Wiltshire. We're well placed, with ample parking nearby, a shopping outlet with plenty of options for places to eat, and the town centre only a 10 minute walk away. Alternatively you can enjoy our open plan atrium space for lunch times, with our internal cafe available every day.
What you'll be doing
In this varied role you’ll work with a team to deliver high standards of customer service and presentation. Some of your time will be spent at reception; helping signpost colleagues and visitors to what they need and dealing with queries. You will also work in the post room; handling incoming and outgoing post and parcels. You will help prepare our meeting spaces, support events, and generally make our office a great place to work.
Who we're looking for
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills have a positive attitude
- Confident in handling challenges and asking for help when needed
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.