About this role
Key Responsibilities
Education and Training
- Deliver comprehensive online and in-person product, ingredient, and treatment training.
- Facilitate both theoretical and practical training sessions.
- Develop and maintain training materials, presentations, manuals, and educational resources.
- Manage and maintain training platforms and educational systems.
- Ensure all training reflects current treatment protocols, scientific developments, and industry best practices.
Clinical Support
- Provide expert guidance on skincare concerns, treatment planning, and product recommendations.
- Support customers with treatment protocols, troubleshooting, and advanced product application.
- Assist with the successful introduction of new products and treatment launches.
- Remain current with industry trends, ingredient innovations, clinical studies, and competitor activity.
- Develop and refine treatment protocols.
- Perform demonstration treatments and assist with clinical case studies when required.
Relationship Management
- Build and maintain strong customer relationships through ongoing education and support.
- Act as a trusted advisor, providing professional guidance and tailored skincare solutions.
- Respond to customer enquiries and provide timely technical and product support.
- Collaborate closely with internal teams to support customer success and business development initiatives.
Brand & Marketing Support
- Represent the company at workshops, conferences, exhibitions, launches, and industry events.
- Assist with educational webinars, digital learning initiatives, and in-clinic workshops.
- Ensure all educational content aligns with company standards and messaging.
- Provide feedback to management regarding customer needs, market trends, and training opportunities.
Administrative & Reporting Duties
- Maintain accurate records of training sessions, attendance, and customer interactions.
- Prepare training reports and provide feedback on competency assessments and implementation.
- Assist in maintaining and updating educational documentation and training resources.
- Issue training certificates where applicable.
Qualifications & ExperienceEducation
- Somatology or Beauty Specialist Diploma (non-negotiable).
Experience
- Minimum of 3 years' experience as a Somatologist or Beauty Specialist.
- Previous experience in professional skincare education or training is advantageous.
- Experience within the cosmeceutical, medical aesthetics, or professional skincare industry is highly advantageous.
Skills & Competencies
- Advanced knowledge of skincare science, ingredients, skin conditions, and treatment protocols.
- Excellent presentation, facilitation, and public speaking skills.
- Strong communication and interpersonal abilities.
- Ability to educate, coach, and inspire professionals at all experience levels.
- Excellent organisational and time management skills.
- Confident practical demonstration skills.
- Strong problem-solving and critical-thinking abilities.
- Proficient in Microsoft Office.
- Ability to work independently while collaborating effectively with cross-functional teams.
Personal Attributes
- Professional appearance and demeanour aligned with a premium skincare environment.
- Passion for education and continuous learning.
- High ethical and professional standards.
- Positive, engaging, and approachable personality.
- Adaptable, confident, and resilient.
- Strong attention to detail and commitment to excellence.
Salt is acting as an Employment Agency in relation to this vacancy.