About this role
Job summary
The postholder will hold both managerial responsibilities and delivery responsibilities within the custodial settings included in the service
Main duties of the job
The postholder will be responsible for coordinating and supporting staff to facilitate effective patient engagement across the service, managing resources and, where required, delivering patient engagement activities directly. They will collect and analyse service user feedback, identify trends and prepare reports to inform NHS commissioning decisions, while planning and scheduling service delivery to ensure targets and contractual requirements are met.
The role will involve working closely with NHS commissioners, preparing for and attending quarterly contract review meetings, monitoring project deliverables against KPIs and service specifications, and ensuring quality assurance across staff delivery, data collection and record keeping. The postholder will also monitor service performance, identify and implement improvements, delegate actions to achieve service objectives, and coordinate all procurement activities involving service users.
In addition, they will present performance reports covering service activity, delivery plans and financial expenditure, provide line management and supervision to staff, and develop and maintain strong working relationships with key stakeholders, including Governing Governors, Heads of Healthcare, Patient Engagement Leads, Public Health Leads and NHS Health & Justice commissioning colleagues.
About us
ABL is an exciting fast-paced, growing community health organisation. As an experienced, CQC registered, provider of community health services, we are passionate about delivering evidence based, innovative, effective and relevant health care services in partnership with individuals, communities and stakeholders.
Job description
Job responsibilities
The Criminal Justice Patient Engagement Service has been commissioned since 2019 by NHS England to be the patient engagement provider across the prisons in the North of England. This means engaging with prisoners about the health services that they receive, and this feedback is then provided to the commissioners to help with commissioning decisions, policy making, and site-specific service design and delivery. The engagement is conducted via focus groups, outreach 1:1 session, surveys, in-cell telephone calls and many other ways. We also support with the procurement of health services in prisons, enabling a serving prisoner to be involved in the process from start to finish.
In 2022, the service won an additional contract in the Southeast and Isle of Wight, providing patient engagement to the prisons in the region and Gatwick Immigration Removal Centre. In 2025, this service was re-commissioned and includes a further Immigration Removal Centre.
In 2023, the Northern service was re-commissioned and additional sites were added to our portfolio where we provide the service user feedback regarding health. The service now extends to Immigration Removal Centres, Sexual Assault Referral Centres, Liaison & Diversion support, Mental Health Treatment Requirements and Secure Childrens Homes.
Main Duties and responsibilities
Co-ordinate staff to facilitate patient engagement.
Manage service resource allocation.
Where required facilitate patient engagement.
Collect data, evaluate trends and draft reports for commissioning highlighting service user feedback gathered.
Plan and schedule timelines of service delivery.
Engage with NHS commissioners, responsible for attending and preparing for quarterly contract review meetings where targets and workplans are discussed.
Track project deliverables and outcomes according to KPIs and service specification.
Quality assurance for delivery staff, data and record keeping.
Constantly monitor and report on progress of the service.
Identify and delegate service changes and intervention to achieve service output.
Manage and coordinate all procurements involving service users.
Present performance reports pertaining to activity, plan delivery and financial spend.
Provide line management and supervision to staff.
Maintain relationships with key stakeholders such as Governing governors, Heads of Healthcare, Patient Engagement Leads, Public Health Leads and commissioning colleagues within NHS Health & Justice.
Support business development with looking for new opportunities to develop and grow the service.
Attend networking events, conferences and training sessions to enhance knowledge and build reputation of the service.
Skills & Competencies required
Ability to communicate effectively both verbally and in writing at all levels with individuals, groups, organisations and the public.
Excellent knowledge of the challenges individuals in The Criminal Justice System face regarding health inequalities.
Ability to deal calmy and effectively with conflict.
Excellent presentation skills, with the ability to communicate information clearly.
Ability to work with groups from different backgrounds and cultures.
Excellent organisational skills with the ability to prioritise tasks effectively and meet deadlines amid a range of competing demands.
Excellent problem-solving skills and ability to work flexibly to overcome challenges.
Ability to collate and analyse data to ensure the effectiveness of service outputs.
Proven IT Skills.
Ability to adhere and support relevant governance policies.
Please note that we are unable to offer sponsorship for this role
Person Specification
Qualifications
Essential
- Educated to a degree level in a relevant field or equivalent work experience.
Experience
Essential
- Experience of working with challenging groups of service users with the ability and motivation to harness this experience positively.
- Experience of facilitating engagement.
- Experience of working within custodial settings or secure environment with knowledge and experience of working in secure environments.
- Experience of managing a high performing team working across different remote locations.
Desirable
- Experience of partnership relationship management.
- Experience on Patient and Public Involvement.
Job Specific Requirements
Essential
- The ability to travel independently across the England (car use essential).
- Self-reflection and awareness.
- Ability to take initiative and be self-motivated.
- Ability to work within a team and independently whilst supporting a divisional senior leadership team.
- A flexible and adaptable approach to develop and deliver services which are accessible and responsive to the needs of service users whilst working with ABL Health Values.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
ABL Health Ltd
Address
71 Redgate Way
Farnworth
Bolton
BL4 0JL
United Kingdom
Employer's website
https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)