About this role
Job Summary
- Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).
- Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages.
- Collects and posts co-pays, deductibles and past due patient balances at the time of service.
- Job Requirements Minimum Education High school diploma or equivalent X Required Required Skills Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
- Certifications: BLS certification from the American Heart Association (AHA) or American Red Cross (ARC) - Preferred Minimum Work Experience 2 years Medical Office experience Preferred Experience with Medical Referrals Preferred Essential Functions Processes all insurance referrals and/or pre-certifications.
- Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.
- Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.
- Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
- Greets visitors and communicates with patients and providers.
- Checks patients in and completes the intake process to include insurance verification and updating demographic information.
- Collects appropriate co-pays and communicates any financial liability to the patient.
- Organizes and sets up appointments for some of the providers as needed.
- Follows up on special function needs.
- Performs electronic chart pre-load process.
- Also scans documents to the patient electronic chart.
- Performs administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry, . Nonessential Functions Performs other duties as assigned