About this role
Context & Impact: When our product evolves, customers and partners shouldn’t wait for our knowledge to catch up, and neither should our AI. As Sr. Product Enablement Manager, you co-own Lansweeper’s product suites’ knowledge and use AI to capture it and keep it accurate. Then you ensure that AI feeds our courses, certification, and videos that help customers deploy and run Lansweeper with confidence. You are also the voice of the customer in the Product Enablement team. You speak for customers and to them, with a customer-success mindset, always helping them move forward. Over the next year, your work directly improves how fast customers get value and how accurate our AI is when it answers product questions.
Challenge: The main challenges you’ll face are: Adding to our central product knowledge repository, within the architecture our team has set up, with the what, where, and why of the product, using AI and the right tagging and metadata Keeping the Academy, our courses, and certification accurate Staying close to the customer: joining the occasional call on a complex deployment, maintaining your own labs, and turning product gaps into practical workarounds and clear feedback for Product Managers.
Key Responsibilities
- Co-own Lansweeper’s central product knowledge repository, capturing the what, where, and why of the product suites with AI, tagging, and metadata Use AI to keep product knowledge accurate Create and maintain Academy courses, certification, and videos that help customers and partners deploy and run Lansweeper Act as the voice of the customer inside Product Enablement, joining the occasional call on a complex deployment Maintain your own labs, and turn product gaps into practical workarounds and clear feedback for Product Managers Work closely with Product Managers, subject matter experts, Product Enablement colleagues, and external instructional design partners