About this role
Eichholtz USA is seeking a proactive and customer-focused Customer Service Representative to join our growing team in High Point, NC. Responsibility The following tasks are your main responsibilities: Anticipate customer needs and provide recommendations, updates, and solutions without requiring prompting Identify process improvement opportunities and actively contribute ideas to enhance customer satisfaction and operational efficiency Coordinate issue resolution with sales, management, warehouse and service teams Manage customer accounts, quotes, and orders Monitor lead times and order status Coordinate issue resolution with sales, management, warehouse and service teams Establish and support customer relationships and account growth Sounds this fun to you? Apply now and join our team!