About this role
About Us
We are a global dynamic company providing solutions to a diverse global client base. As part of a wider international group, we are committed to delivering high-quality, real-time customer support to our clients worldwide. Our team is growing, and we are currently looking for a dedicated and customer-focused individual to join our Back Office and Customer Support Department . Position Overview We are seeking a professional, and motivated Back Office and Customer Support Officer to serve as the first point of contact for our clients across the globe . The ideal candidate will provide timely, effective, and courteous support via various channels, ensuring a seamless experience for our customers. This role requires on-site presence and involves rotating weekly shifts to support our 24/5 global operation . Our support services run continuously from Monday to Friday , ensuring clients receive assistance whenever they need it.
Key Responsibilities
Handle incoming customer inquiries via live chat, email , and telephone with efficiency and professionalism. Provide accurate information and guidance on the company’s services, platforms and procedures. Investigate and resolve client issues in a timely and thorough manner. Escalate complex issues to the relevant departments and follow up until resolution. Record and document all customer interactions accurately in the CRM system. Maintain a positive and empathetic attitude toward customers at all times. Stay up-to-date with internal procedures, compliance guidelines, and product updates.