About this role
Responsibilities
- Maintain day-to-day relationships with existing and prospective clients and ensure effective client communication.
- Regularly follow up on client needs, partnership progress, and outstanding action items to ensure timely execution.
- Assist with client meeting coordination, including meeting preparation, note-taking, and post-meeting follow-up.
- Coordinate with internal teams such as Product, Operations, Finance, and Technical teams to follow up on client requests, questions, and issues.
- Stay informed about clients’ business needs and feedback, and communicate relevant information to internal teams in a timely manner.
- Support communication and coordination throughout business processes such as proposals, pricing, contracts, account opening, and onboarding.
- Maintain accurate client information and cooperation records, ensuring that key matters and action items are clearly tracked.
- Support client visits, industry events, and other business-related activities.
- Work closely with the U.S. team and support cross-time-zone client projects and communications.
Qualifications
- Bachelor’s degree or above; fluent spoken English is required.
- At least 2 years of experience in Business Development, Account Management, Client Relationship Management, Customer Success, or a related role.
- Strong client service mindset and communication skills.
- Detail-oriented and highly responsible, with the ability to consistently follow up and drive tasks through to completion.
- Strong organizational and coordination skills, with the ability to manage multiple clients and workstreams at the same time.
- Strong learning ability and the ability to quickly understand the company’s business and client needs.
- Comfortable working in an international environment and collaborating across China and U.S. time zones.