About this role
Seeking those with availability on weekends. Must be able to work hours from 3:00 PM - 11:00 PM and/or 11:00 PM - 7:00 AM
Part-time or full-time
Responsibilities
- Lead the team by example demonstrating informed decision making, honesty, transparency, and appropriate rapport building with staff, clients, and all community partners.
- Maintain a positive working relationship with coordinators, case managers, and on-site service providers to ensure continuity of care.
- Responsible for attending team meetings and/or training.
- Conduct regular team meetings with Coordinators to ensure consistency, addressing areas for improvement, and recognizing their contributions.
- Always maintain a high level of professionalism, including but not limited to vendors, requests, and all community partners.
- Maintain a quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations.
- Manage communication with the public service program and donors/volunteers as they arise.
- Maintain confidentiality; that individual rights are protected, all services are confidential, and no information is shared without consent.
- Maintain and monitor sanitary conditions, and report concerns as needed to Shelter Manager.
- Become trained and skilled with the HMIS system (includes documentation, entries, training).
- Ensure HMIS data quality control processes are complete and accurate.
- Monitor all Standard Operating Procedures (SOP’s) to ensure compliance.
- Communicate and coordinate assign team roles, when necessary.
- Consult with the Shelter Manager as needed and as appropriate.
- Communicate with the staff from the previous shift during shift change and summarize events to staff responsible for the next shift.
- Responsible for reviewing and maintaining accurate and up-to-date documentation: End of Shift reports, consequence list, incident reports, significant client interaction reports, significant event reports, and property walk sheets.
- As requested, work weekends, additional shifts and holidays.
- Perform all other duties as assigned aligned with program goals.
Qualifications
- Knowledge of the homelessness population, medically vulnerable individuals, substance abuse, domestic violence, addictions, criminal background, and individuals with disabilities.
- Knowledge and understanding of Flagstaff Shelter Service resources, and ability to navigate community resources for clients.
- Knowledge and skill to provide and model de-escalation and conflict mediation for shelter clients and staff.
- Ability to intervene and appropriately de-escalate crisis situations while providing oversight and supervision so that a safe and healthy environment is always maintained.
- Knowledge of operating basic computer software programs and systems.
- Knowledge of strong work ethics in the workplace.
- Knowledge of basic application of confidentiality.
- Skills in active listening and critical thinking.
- Skills in sound judgement and decision making.
- Skills with strong written and verbal communication.
- Ability to be dependable in attendance and job performance.
- Ability to meet attendance, overtime (if necessary), and other reliable requirements of the job.
- Ability to multitask and perform well under pressure.
- Ability to be flexible and adaptable to the changing needs of the organization.
- High school education, GED, or the equivalent.
- 2 years of experience working in a human services field or equivalent knowledge, skills, and abilities preferred.
- CPR/First Aid Certification preferred.
- Food Handlers Certification preferred.
- Driver’s License preferred.
19.85