About this role
Finance Business Support Employee Journey Specialist 04-11-2026 4.552 - 6.070 Medior Utrecht, hybride Als Employee Journey Specialist bij ASN Bank ontwerp, analyseer en verbeter je employee journeys met data en feedback, verbind je HR, IT en business, en realiseer je digitale HR-verbeteringen en compliant processen die de medewerkerservaring versterken. Direct solliciteren Neem contact op Automatisch verbeterd voor betere leesbaarheid Employee Journey Specialist Role purpose: Improve the end-to-end employee experience by designing, delivering, and continuously optimizing key moments across the employee lifecycle using data, feedback, and cross-functional collaboration. Core responsibilities - Map employee journeys (hire to retire) and identify friction points, gaps, and improvement opportunities.
- Design and implement experience initiatives across onboarding, development, performance, mobility, wellbeing, and offboarding.
- Partner with HR, People Ops, Talent Acquisition, L&D, IT, and business leaders to align processes and communications.
- Develop and maintain journey frameworks, personas, and service blueprints to standardize experience design.
- Collect and analyze employee feedback (surveys, interviews, focus groups) and translate insights into action plans.
- Define success metrics (eNPS, engagement, retention, time-to-productivity) and report outcomes to stakeholders.
- Support change management, adoption, and employee communications for new programs and process updates.
- Ensure experiences are inclusive, compliant, and scalable across locations and employee segments.
Required skills and qualifications
- Experience in employee experience, HR, People Operations, service design, or journey mapping.
- Strong analytical skills with the ability to use data to prioritize and measure impact.
- Excellent stakeholder management, facilitation, and communication skills.
- Capability to translate insights into practi...