About this role
- SHV Family - Overview Customer Service Representative - Permanent - North America - Nutreco - Canada - Livestock Feed - Supply Chain Join Our Purpose - Feeding the Future Role: Customer Service Representative Location: St. Marys, ON Hours/Shift: Full-time, 100% on-site, includes one mandatory half‑day Saturday per month and rotating holiday coverage Vacancy Type: Replacement Get ready to Own your direction as a Customer Service Representative supporting our Poultry business at Trouw Nutrition, a Nutreco company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future guides us in delivering high‑quality, sustainable feed solutions to a growing world. In this analytical, service‑driven role, you will help ensure seamless feed program execution for our customers while shaping positive outcomes through smart planning, data‑driven decision‑making, and proactive communication. Own your development, Own your impact, and Own your path. What you'll do In this role, you will own the full customer experience for your assigned Poultry customer base. You will manage end‑to‑end feed program execution-using multiple systems (including M3) to analyze data, anticipate upcoming orders, plan production needs, coordinate with operations and sales, and proactively reach out to customers when feed levels are low. You will apply a highly analytical and detail‑focused approach to ensure accuracy, reliability, and strong cross‑functional alignment. You will represent Trouw Nutrition with professionalism, empathy, and clear communication, delivering both good and difficult news when required, while continuously seeking opportunities to improve processes and service. Who we're looking for You are someone who takes ownership of your work, thrives in a fast‑paced environment, and excels at juggling multiple priorities with accuracy and composure. You combine strong analytical capabilities with excellent relat...