About this role
Would you like to join the Happiness Industry? We are looking for a Reservations Agent / Reserveringsagent to join the opening team of a new hotel in Rotterdam (Netherlands).
What will you be responsible for?·
- Managing individual and group reservations through phone, email, and online channels.·
- Ensuring accurate data entry, room allocation, and reservation follow‑up.·
- Providing detailed information about rates, availability, services, and hotel facilities.·
- Handling modifications, cancellations, and special requests.·
- Coordinating with Front Office, Revenue Management, and Sales to optimize occupancy and revenue.·
- Assisting in the creation and implementation of reservation procedures for the hotel opening.·
- Ensuring compliance with brand standards and delivering excellent customer service.·
- Supporting reporting tasks and maintaining reservation records.
What are we looking for?·
- Previous experience as Reservations Agent or in Front Office roles.·
- Experience in hotel openings is highly valued.·
- Strong communication and organizational skills.·
- Fluency in English and Dutch; Spanish is highly valued.·
- Knowledge of PMS and reservation systems is a plus.·
- Customer‑focused mindset and attention to detail.
What do we offer?·
- Up to 50% discount in our 4/5 hotels worldwide.·
- Free and unlimited online training with The Power Business School.·
- Access to our Employee Club with exclusive advantages and discounts.·
- Referral program rewarding your recommendations with hotel nights.·
- The opportunity to join the reservations opening of a new international hotel.
Functie-eisen