About this role
Logiqs B.V.
- Warehouse automation
- iCUBE AS/RS Aftersales Coördinator Maasdijk Are you technically minded, commercially driven, and good at organizing?
Do you enjoy working closely with customers and making sure everything runs smoothly even after a project has been completed? Then we have a great opportunity for you at Logiqs. As Aftersales Manager, you take responsibility for our customers after their projects have been completed. You act as the key link between customers, service technicians, and our technical organization. Your main focus will be on our iCUBE systems. These are automated storage systems where reliability and availability are essential.
You make sure we don't simply wait for customers to call when something goes wrong, but instead take a proactive approach. Planning preventive maintenance, monitoring SLA agreements, offering spare parts, coordinating service activities, and ensuring proper administrative follow-up: you keep everything running smoothly. In short, you help us take the next step from providing service to delivering professional and proactive aftersales support.
What will you do? No two days are the same. You work closely with customers, service technicians, technical specialists, and the commercial team. One day, you're discussing preventive maintenance with a customer, while the next day you need to respond quickly to an unexpected breakdown. Throughout it all, you maintain an overview and make sure commitments are met.
Your responsibilities include
- Coordinating and scheduling service, maintenance, and breakdown activities;
- Proactively organizing preventive maintenance, with a particular focus on our iCUBE systems;
- Managing and monitoring Service Level Agreements (SLAs) after project completion;
- Maintaining customer relationships and identifying commercial opportunities within aftersales;
- Actively offering spare parts, maintenance, and additional service solutions;
- Ensurin...