About this role
Would you like to join the Happiness Industry? We are looking for a Front Office Manager (Pre-Opening Team) for one of our upcoming hotels in Rotterdam, The Netherlands.
What will you be responsible for?·
- Leading the pre-opening setup of the Front Office department, including procedures, standards, and team structure.·
- Recruiting, training and developing the Front Office team to ensure excellent service delivery from day one.·
- Supervising daily Front Desk operations (check-in, check-out, guest relations), ensuring a seamless and high-quality guest experience.·
- Implementing operational processes, systems and tools in line with company standards.·
- Handling guest feedback and resolving issues efficiently, ensuring guest satisfaction and loyalty.·
- Coordinating with other departments (Housekeeping, Maintenance, F&B) to ensure smooth hotel operations.·
- Monitoring KPIs, budgets and performance metrics of the Front Office department.
What are we looking for?·
- Minimum of 3 years of experience in a similar Front Office leadership role, ideally with pre-opening experience.·
- Strong knowledge of Front Office operations, procedures and hotel management systems (PMS).·
- Fluent Dutch and English are mandatory; additional languages like Spanish are a plus.·
- Leadership, organizational and problem-solving skills.·
- Education in Hospitality, Tourism or a related field.
Functie-eisen:·
- Minimum of 3 years of experience in a similar Front Office leadership role, ideally with pre-opening experience.·
- Strong knowledge of Front Office operations, procedures and hotel management systems (PMS).·
- Fluent Dutch and English are mandatory; additional languages like Spanish are a plus.·
- Leadership, organizational and problem-solving skills.·
- Education in Hospitality, Tourism or a r