About this role
Internship WFM Forecasting Mercedes-Benz Customer Assistance Center Maastricht €7.36-€14.71/hour Full Time English-friendly Copy link Mercedes-Benz Customer Assistance Center Maastricht is hiring in Maastricht. Stated working hours: Full Time. The vacancy states Full Time. Check the required qualifications and shift pattern against your study schedule.
About us
Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and we work closely with other departments and divisions to deliver the best customer journey possible. With an international team of over 1,000 colleagues, our mission is to provide an exceptional experience for our customers, as well as supporting retail and logistics organizations.
About the team
These will be your tasks and responsibilities: Assist in translating business requirements into practical analytical and automation solutions. What You Will Learn During this internship, you will gain hands-on experience in Workforce Management, forecasting, analytics, and business process automation within an international corporate environment.
You will learn
- How forecasting supports operational and strategic decision-making within a large organization.
- Practical application of statistics, predictive analytics, and forecasting methodologies.
- How AI and automation can be leveraged to improve forecasting accuracy and operational efficiency.
- Advanced data analysis, reporting, and dashboard development techniques.
- How to identify, prioritize, and implement automation opportunities in a business environment.
- Stakeholder management and collaboration with business experts, analysts, and operational teams.
- How continuous improvement methodologies can be used to streamline processes and enhance performance.
This is what ...