About this role
Customer Service Employee VAR Region Customer Service Employee - International Are you customer-focused, commercially minded and ready to make an impact in an international environment? At Mosa, we are looking for a Customer Service Employee who enjoys working with international customers, sales colleagues and Value Added Resellers (VARs). You play an important role throughout the customer journey, from the first enquiry to order processing and follow-up. As the link between our customers, VARs and internal organization, you combine a proactive approach with commercial awareness and a strong focus on service. You recognize opportunities, think along with customers and colleagues, and contribute to lasting relationships, customer satisfaction and commercial growth across international markets.
40 Maastricht Interesse? Customer Service Employee VAR Region 40 Maastricht Make it at Mosa What will you make as customer service employee? How are you going to make it? Make it at Mosa What will you do as a Customer Service Employee? You play an active role in supporting our international commercial activities. You work closely with customers, VARs and the international sales team, ensuring that enquiries, projects and orders are handled efficiently and professionally.
You will
- Identify commercial opportunities: Recognize potential leads and project opportunities, follow them up proactively and support the sales team in converting them into business.
- Support the sales team: Provide sales colleagues with customer insights, market information, analyses and quotations to help them develop business opportunities.
- Manage customer and project information: Maintain accurate and up-to-date information in Salesforce, your key tool for managing customer relationships, projects and the sales process.
- Provide product and project support: Develop and maintain strong product knowledge, enabling you to respond effectively...