About this role
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- Advanced Duty Collection Agent - Maastricht - € 2.900 per maand - 38 uur - HBO - DHL Shared Service Center - 04 november 2026 - vacaturenummer: 758419 - 04 november 2026 - vacaturenummer: 758419 introduction We are looking for a Advanced Duty Collection Agent for the Accounts Receivable team.
- No two days are the same in this dynamic environment.
- Are you a strong communicator and do you enjoy helping customers?
- Then this position at the DHL Shared Service Center is perfect for you! what we offer Temporary position for 3 months €2900 a month Personal development 38 hours a week (fulltime) Shared Service Center, Maastricht Dynamic environment who you are With your customer eccentric way of working, you know exactly how to relate to customers' problems.
- You aren't afraid of discussion and know how to find the balance between achieving results and building customer relationships.
- You gather data and exactly pinpoint the information you need.
- Within the data, you recognize patterns, draw conclusions and come up with an action plan.
- Advanced level of French and English;
- Customer Relationship Management;
- You are analytical and love working with data;
- You have basic finance knowledge;
- You know how to multitasks and work in a team;
- You have strong IT skills. what will you do As a stakeholder you will coordinate resolution of customs disputes according to escalation procedures. You also contribute knowledge and expertise toward resolving reoccurring advanced duty collection issues. You will constantly communicate with OPS, SVC's and Gateways where shipments are being held for payment.
- Actively promote and ensure DHL trading terms and conditions are being met by the customer;
- Resolve reoccurring collection issues;
- Maintain efficient record of collection activities;
- Drive debt collections;
- Monitor credit acco...