About this role
Are you customer-focused, well-organized, and eager to work in an international environment? Join our team as a Customer Support & Back Office Specialist and play an important role in supporting customers and internal teams across Europe.
What are you going to do?
- As a Customer Support & Back Office Specialist, you will work in a dynamic operations environment and support both customers and internal stakeholders.
- You will act as a key link between different departments and help ensure excellent service, efficient processes, and high customer satisfaction.
- Your work will include:- Acting as the first point of contact for customer and service-related questions;- Providing updates on orders, deliveries, and service requests;- Supporting order intake, order entry, and order administration processes;- Coordinating with Logistics, Supply Chain, Accounting, and Customer Service teams;- Managing customer complaints, returns, and issue resolution;- Supporting Field Service Engineers with administrative activities and service records;- Ensuring accurate and timely communication with customers and internal stakeholders;- Maintaining data accuracy within service and order management systems;- Supporting contract administration and order-to-bill activities;- Helping improve customer satisfaction through professional and proactive support.
- What do we offer?- Gross monthly salary between €2,970 and €3,700, depending on experience;- Full-time position of 40 hours per week in Maastricht;- Contract duration: 1 December 2026 - 29 October 2027;- Hybrid working environment with a minimum of 2 office days per week;- Paid vacation days and 8.33% holiday allowance;- Pension plan from the first day of employment;- Access to training and development opportunities through Adecco Academy;- Opportunity to work in a leading international organization within a technical and healthcare-related industry;- A role with a high level of ownership, responsibility, and customer i