About this role
Nordson Industrial Coating Systems, a global leader in industrial coating systems, is seeking a highly motivated and talented Customer Service Employee to join our team in Geleen, Netherlands. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.
Summary of the RoleAre you someone who enjoys helping customers, solving problems, and working in an international environment where no two days are exactly the same? As a Customer Service Employee, you will be at the heart of our European customer operations, ensuring that orders, quotations, and customer requests are handled accurately and professionally from start to finish. You will work closely with colleagues across Sales, Finance, Operations, Warehouse, and Technical Support, building strong relationships while delivering an excellent customer experience.
This role offers the opportunity to develop valuable expertise in SAP, customer service operations, and international business processes within a stable and growing global organisation. Whether you already have customer service experience or are looking to build a long-term career in a business environment, you will join a supportive team that values collaboration, continuous learning, and personal growth. By joining Nordson, you become part of a company where many employees build long-term careers and continue to develop through new opportunities, projects, and internal growth.
Role and Responsibilities- Act as a primary point of contact for customers and internal stakeholders across Europe.- Create and process quotations and customer orders using SAP and related systems.- Manage customer inquiries received via email, telephone, and ticketing systems.- Provide customers with accurate updates regarding orders, deliveries, and requests.- Handle returns, warranty claims, credit requests, and other after-sales activities.- Resolve customer issues and coordinate approp