About this role
Mosa Maastricht Mosa - Maastricht - 40 uur - HBO - € 4.062,- tot € 5.674,- Customer Quality Engineer in Maastricht At Mosa, we are looking for a Customer Quality Engineer who combines a customer-focused mindset with technical expertise and strong analytical skills. You investigate quality issues, identify root causes and ensure that problems are not only resolved but also prevented from recurring. By connecting customers, Operations and Commercial departments, you play a key role in resolving complex quality challenges and leading improvement projects. Your work directly contributes to reliable products, satisfied customers and continuously improving processes.
- Make it at Mosa What will you do as a Customer Quality Engineer?
- As a Customer Quality Engineer, you will be part of the Quality Compliance team within the Sustainability & Compliance department.
- You will work closely with colleagues from Quality Control, R&D, Production, Customer Service and other relevant departments.
- You are responsible for managing customer complaints professionally and driving structural quality improvements.
- You look beyond the immediate solution: you analyse data, identify root causes and bring the right people together to implement lasting improvements.
Your responsibilities include
- Taking ownership of customer complaints: You manage complaints from start to finish, maintain clear communication with customers and ensure timely, appropriate solutions. Where necessary, you visit customers to investigate issues on-site.
- Identifying root causes: Using structured problem-solving methodologies such as 8D, you investigate quality issues and determine the corrective and preventive actions required to resolve them effectively.
- Providing technical support: You advise customers on our products, technical properties, applications, installation and maintenance. You also coordinate technical investigations with internal and external specialists.
- Le...