About this role
- Who we are - Mission & Strategy - Working at BOM Customer Success Team Lead Orbisk Sales & Business Development, Customer Service Amsterdam, Netherlands Posted on Nov 2, 2026 At Orbisk, we're on a mission to create a world where zero food waste isn't just a dream, it's a reality. We combine cutting-edge tech with a sustainability-first mindset to help the hospitality industry make smarter, greener choices. As a proud B Corp, we're leading the way in the fight against food waste, and our results speak volumes: 8+ million kg of food waste eliminated in 50+ countries (and counting!)). We don't just offer technology; we're a trusted partner to our customers, working alongside them to create lasting change. Our AI monitor sits above the bin, recognises every discard, prices it at what the kitchen actually pays for its food, and turns it all into weekly actions a chef can use. From five-star hotels to global contract caterers, our customers use Orbisk to turn food waste from a number they measure into a cost they manage.
- With our team growing, we're looking for a Customer Success Team Lead to build and run the team that keeps and grows our customer base, and helps every kitchen waste less.
- Let's create impact together!
- What's on the menu?
- You lead a team of Customer Success Managers across all our markets, and you own the revenue of our installed base: what we keep, what we renew and what we grow.
- This is a player-coach role.
- You coach the team and hold it to a clear commercial standard.
- You keep a small portfolio of strategic accounts yourself, so you stay close to customers and lead by example in renewals and negotiations.
- You also shape where Customer Success goes next.
- With leadership, you decide where your team adds the most value, and you build the playbook, rituals and data that let each CSM handle a bigger portfolio without losing quality.
- A typical week: a pipeline and renewal review with your team on Monday, a ...