About this role
Language Customer Service Specialist II Position Type Full Time Career area Business Operations Location Colosseum 1, Hilversum, North Holland 1213 NL, Netherlands Job ID R-96584 Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.
This role is part of the NIKE Consumer Care team which is driving high quality service for digital and omni-channel consumers, and voices consumer feedback towards the rest of the NIKE organization to ensure frictionless consumer right journeys. You will be part of the Consumer Care Excellence team which is focusing on prevention of contacts by optimizing processes and through collaboration with other teams. WHO YOU'LL WORK WITH As part of the Consumer Care Excellence team, you will work closely with various Consumer Care functions, including Partner Management, Workforce Management (WFM), Support, Quality and Content teams. You will also work with external teams that among others include Digital Capabilities, Transportation, Supply Chain, Returns, Payments and Legal. You will also partner with Global Technology and Product teams on solutions related to tooling.
WHO WE ARE LOOKING FOR
We are looking for a highly organized and results-driven professional with process optimization and process improvement experience, preferably within consumer care or other consumer-facing function. The ideal candidate should be passionate about driving process excellence, identifying improvement opportunities, automating, creating efficiencies and driving change. This role ...