About this role
Global Logistics & Customer Service Director Date: Nov 6, 2026 Location: SCHIPHOL-OOST, NL, 1117 CE Company: Perfetti Van Melle
WHAT YOU WILL DO
- Global Logistics & Customer Service Director You own the global process standards, capability model and digital roadmap for everything between a customer order and its delivery: customer service, order-to-cash, logistics, and customs & excise.
- You build the frameworks and tools that help regional and local teams get there, and drive continuous improvement through clear governance.
- This is a standards-and-enablement role, not an execution role.
- Regional Plan & Deliver directors roll out the standards and local teams run day-to-day operations.
- Your job is to make sure the standard is right, the capability exists to meet it, and the tools are fit for purpose.
- The role covers a broad portfolio of processes and is Supply Chain's main link with Commercial on customer collaboration.
- Set the global standard: Define and maintain global process standards and minimum requirements for customer service, order-to-cash, logistics, and customs & excise. Translate external benchmarks and best practice into standards that go beyond compliance and define what excellence looks like.
- Build capability at scale: Design the capability model for these processes, including role profiles, competency levels, a learning curriculum and assessment tools. Then track how capability building progresses across the global supply chain organisation.
- Shape the digital roadmap: Act as Supply Chain's main counterpart to the global process owners in our Business Process Excellence team. Own the functional and digital roadmap and turn functional priorities into clear tool requirements. Make sure process standards drive technology choices, not the other way around.
- Own customer collaboration: Define joint planning standards, customer scorecards and how we respond to the results of the Advantage customer survey.
Work ...