About this role
Realworks logo - Realworks - Move.nl - About us
- Expat Realworks logo English en IT Support Specialist
- Hybrid
- Amsterdam , Noord-Holland , Netherlands Job description Do you get energy from solving IT problems?
Do you enjoy helping colleagues and making sure everyone can work without technical issues?
- Then we're looking for you!
- At Realworks, we're looking for an IT Support Specialist who can support colleagues with their hardware and software needs.
- Whether it's a laptop that isn't working, an application that keeps crashing, or a headset that's stopped working, you make sure your colleagues can get back to work as quickly as possible.
- You'll also help us find smarter and more efficient ways to manage our digital workplaces and IT processes.
- You'll work in an international environment in the heart of Amsterdam.
- From our office, around 130 colleagues work together to develop smart software solutions for thousands of real estate agents.
- No two days are the same.
- Your work will be a combination of planned tasks within our Scrum sprints and day-to-day IT support requests from colleagues.
- You'll have plenty of freedom to work independently, take initiative, and suggest improvements.
- And if you ever get stuck, your technical colleagues will be there to help.
- What will your impact be?
- As an IT Support Specialist, you'll be the first point of contact for colleagues who need help with their hardware, software, or digital workplace.
Your responsibilities will also include
- Supporting colleagues with IT issues related to laptops, phones, and applications in both Windows and macOS environments;
- Preparing and providing laptops for new colleagues, ensuring they have everything they need to get off to a great start;
- Testing, installing, and managing software and applications used by colleagues in their daily work;
- Registering, managing, and resolving IT tickets, questions, and requests in Jira;
- Handling ...