About this role
Job Description
American Eagle is the global leading denim brand. Our aim is to be the world’s number 1 denim brand. As we continue to grow, we are looking for a dedicated and proactive Customer Service Specialist to join our expanding team in Amsterdam. Working closely with operations and reporting directly to the E-commerce Manager, you will manage customer inquiries, resolve issues, and ensure a seamless experience for our European customer base. This is a fantastic opportunity to contribute to a global brand and make a real impact on the customer experience.TasksObjectives of this role:- Drive a seamless customer experience that creates positive sentiment for our brands.- Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers.- Maintain accurate records of customer interactions and steps taken to resolve issues.
Key Responsibilities
- Manage customer conversations and respond to customer inquiries via email, chat, and social media promptly and professionally.- Resolve customer issues efficiently, maintaining high standards of service.- Manage orders, returns, and customer requests using Shopify and Gorgias.- Proactively take steps to enhance the customer experience.- Share relevant customer feedback to help us improve our offerings.- Evaluate our customer support processes, devise improvements, measure results, and iterate.- Maintain accurate records and assist with reporting as needed.RequirementsRequirements:- 1–3 years of experience in customer-facing role, preferably in retail or fashion.- Experience with Shopify and Gorgias.- Strong written and verbal communication and problem-solving skills.- Ability to handle high volumes of customer inquiries with professionalism.- Friendly and empathetic demeanor.- Ability to respond to customer questions using social media.- Ability to collaborate across departments and teams.- Ability to communic