About this role
Group Manager Data Centre Digital Reality Amsterdam, Netherlands
Your role
The Data Center Group Manager ensures effective preventive and corrective maintenance, incident & problem management, and adherence to all Digital Realty processes, policies, and work instructions. The role carries full responsibility for people leadership across all direct and indirect staff in the Maintain & Operate organization.
- Accountable for all preventive & corrective maintenance, incident management, and problem management across all assigned data centers;
- Translate strategic operational objectives into executable plans for groups of sites;
- Ensure SLA performance, operational efficiency, and full compliance with standards;
- Provide input to strategic country-level plans (capacity, lifecycle, energy, staffing);
- Lead and develop all managers and teams within Maintain & Operate;
- Accountable for Health & Safety performance across all assigned data centers, ensuring required practices and reporting are implemented and maintained in line with the company's global H&S vision and standards;
- Responsible for aligning and upholding the principles outlined in the H&S Strategy, adhering to the ISO safety standards and continuous improvement through lessons learned;
- Accountable for cost control at site and cluster level (OPEX and CAPEX assigned to operations);
- Responsible for ensuring budgets are managed in line with yearly financial targets and objectives, under the direction of Finance and Group Manager Market Operations or Director Operations, with proactive;
- Responsible for representing Operations with customers, auditors, and suppliers, while escalating to the Group Manager Market Operations or Director Operations when issues are strategic or reputational;
- Accountable for SLA delivery across sites and ensuring consistent performance across all assigned data centers;
- Responsible for customer engagement in critical situations and supportin...