About this role
Do you enjoy olving operational challenges, working with data, and making a direct impact on customer satisfaction? This role will be perfect for you!
Wie zoeken we?
We're looking for a customer-focused Customer Support Officer who enjoys working in a dynamic logistics environment and thrives on solving operational challenges. MBO+/HBO working and thinking level Good command of the English language, both spoken and written Experience with Microsoft Excel, ERP and/ or WMS systems (e.g SAP) is a plus Strong analytical skills with a process-oriented mindset; Good communication skills and a good command of English Wat bieden wij je? You will work in a modern, highly automated logistics environment where technology and innovation play an important role.
There is plenty of room to develop your expertise and take on new challenges. A gross monthly salary between €2,607 and €3,349 based on a 40-hour workweek depending on your experience A Time for Time arrangement 25 vacation days, with the option to increase this to 28 A company laptop and mobile phone An attractive pension scheme and travel allowance A 2-shifts role (between 7:00am and 19:00pm); Various employee benefits, including discounts on gym memberships and a bicycle scheme You will start with a temporary contract, with the prospect of permanent employment.
Functieomschrijving
As a Customer Support Officer, you'll coordinate and monitor outgoing customer orders from start to finish. You'll ensure orders are delivered according to agreed service levels, proactively resolve operational issues, and work closely with internal teams to keep the supply chain running smoothly.
Your responsibilities include
Monitoring outgoing customer orders and ensuring timely delivery according to agreed Service Level Agreements (SLAs) Tracking transport exceptions and resolving operational issues through system analysis and coordination Analyzing operational data while monitoring KPIs, planning, and customer expectations Identifyingdiscrepancies between incoming and outgoing orders and collaborating with colleagues to resolve them Supporting continuous process improvements by proactively identifying and addressing operational deviations You'll become part of the Customer Support team within our Tech division. Together with your colleagues, you'll work closely with Warehouse Operations, Planning, Transport, and our international customers to ensure excellent service every day. You'll primarily work during regular office hours. Depending on operational requirements, occasional flexibility may be needed.