About this role
Commercial Sales Support Specialist | Italian or Spanish C1 Breda, reference 2026-01318
Job description
In this role, you will be the main point of contact for B2B customers across Southern Europe, ensuring excellent service and building long-term customer relationships. You will work closely with Business Development Managers and internal departments to support daily sales operations and ensure a smooth customer experience.
Your main responsibilities will include
- Act as the first point of contact for existing B2B customers, handling inbound and outbound communication via phone and email.
- Build and maintain strong, long-term relationships with customers across Southern European markets, ensuring high levels of customer satisfaction and retention.
- Handle customer inquiries and resolve issues related to orders, deliveries, products, and general service requests.
- Process customer orders, prepare quotations, and ensure accurate and timely order confirmations.
- Work closely with Business Development Managers to support their commercial activities, customer relationships, and strategic account plans.
- Maintain accurate customer information, sales data, and order records in Salesforce and ERP systems.
- Coordinate with internal departments, including finance, warehouse, and sales, to ensure smooth order processing and service delivery.
- Support sales administration, internal reporting, and other commercial back-office activities.
- Identify opportunities to improve customer service processes and contribute to a more efficient and proactive way of working.
Requirements
We are looking for a gutsy, customer-oriented individual who is passionate about delivering exceptional service and is eager to take initiative. You are a proactive problem-solver with a strong sense of cultural awareness, particularly regarding South European business practices. This role suits someone who thrives in a collaborative yet independent setting, is not...