About this role
Customer Service & Sales Support Specialist Beschrijving Envases BV is a leading manufacturer of high-quality metal packaging for the paint and food industries. With a broad product portfolio, we supply our products to customers throughout Europe. For over 80 years, we have combined craftsmanship and innovation to deliver packaging solutions that meet the highest quality standards. Envases BV is part of the globally operating Envases Group.
To strengthen our sales department, we are expanding our team with a Customer Service & Sales Support Specialist in Halsteren . The team consists of seven colleagues, divided between internal and field service. The department is currently operating in a dynamic and fast-paced environment, with a high workload creating the need for additional support. At the same time, a major IT transformation is on the horizon: the transition to SAP S/4HANA. We are therefore looking for a proactive and adaptable professional who can confidently take ownership of day-to-day sales support activities. Experience with SAP S/4HANA would be a strong advantage, allowing the successful candidate to hit the ground running.
What will you be doing?
- As a Customer Service & Sales Support Specialist, you are a vital link between our customers, sales team, and internal organization.
- You ensure that processes run smoothly, customers are informed accurately and on time, and agreements are fulfilled.
- No two days are the same, and you will maintain frequent contact with both internal and external stakeholders.
Your key responsibilities will include
- Coordinating and managing customer and product data, including new products and accounts;
- Maintaining daily contact with customers, sales personnel, and internal departments;
- Identifying, analyzing, and resolving customer complaints, claims, and operational bottlenecks;
- Handling invoicing, credit notes, reporting, and related administrative duties;
- Monitoring operation...