About this role
IT Engineer - Customer Support Beschrijving Introduction to the job Are you passionate about technology and interested in seeing your work make a direct impact at some of the world's most advanced semiconductor manufacturers? As an IT VCP Competence Engineer within Customer Support, you will play a key role in bringing ASML's software and platform innovations from development into customer production environments. You will combine deep technical expertise with strong coordination and stakeholder management skills to ensure successful deployment and adoption of ASML's Virtual Computational Platform (VCP).
- Role and Responsibilities The VCP Competence Engineer is part of the CS Apps MPC SW Installed Base Optimization team.
- You will work closely with CS Project Leaders, CS local team, Customers and Development teams to support customer User and IT organizations to prepare, deploy and sustain ASML's VCP solutions.
- In addition to technical expertise, you will play an important role in coordinating deployment activities and helping drive successful execution of strategic customer programs.
Your responsibilities include
- Technical Expertise & Customer Readiness - Support deployment and lifecycle management of ASML's Virtual Computational Platform (VCP).
- Assess customer IT environments and advise on infrastructure readiness.
- Guide customers on compute, storage, networking, virtualization and platform requirements.
- Troubleshoot infrastructure, platform and integration issues across diverse customer environments.
- Support containerized and distributed software deployments.
- Serve as a technical expert for VCP architecture, deployment concepts and operational processes.
Deployment Coordination & Technical Leadership
- Act as technical lead for selected customer deployment activities and rollout initiatives.
- Coordinate technical activities across Development, Product Teams, Customer Support organizations and customer stakehol...