About this role
We are seeking a highly motivated and experienced Operations Manager to join our team on a full-time, permanent basis. Reporting to the CEO, this role will lead the Operations function, deliver the strategic operational plan, and ensure the highest standards of member service.
Key Responsibilities
- Lead day-to-day operations, ensuring efficiency and excellent member experience.
- Drive service innovation, expanding and implementing new products.
- Support lending, approving loans in line with policy.
- Manage staff performance, training, and development.
- Promote a strong culture of service, compliance, and continuous improvement.
- Oversee administration, communications, and IT systems in line with regulatory standards.
- Manage third-party relationships (auditors, service providers, IT support).Ensure delivery of objectives set by the CEO and Board.
- Contribute to strategic and operational planning, representing the Credit Union as required.
- Candidate
Profile
- Minimum 5 years’ management experience in financial services (including lending).Third-level business degree and/or QFA (or equivalent qualification).Strong people management and performance appraisal skills.In-depth knowledge of Irish Credit Union regulation.
- Excellent communication, analytical, and ICT skills (MS Office essential).Proven track record of achieving results in a similar role.
- Self-motivated leader with the ability to drive team success.